How we ship and how we make things right.
Shipping
Orders ship frozen in insulated packaging with dry ice via tracked carrier service. You'll get a tracking link by email as soon as your order is on its way. Because our beef ships frozen, we ship on select days to keep it cold in transit.
Something wrong?
If your order arrives damaged, thawed, or not right, email hello@nationalherd.com within 48 hours with your order number and a photo — we'll replace it or refund it.
Returns
Because our products are perishable food, we can't accept physical returns. That's exactly why the guarantee above has no fine print.
